Support & Maintenance Packages

Keeping a website running on your own can get tricky at times and if you don't know the coding languages it might seem scary.

What's Included

All maintenance packages include the following services:
Philly Web Hosting

Your cost of hosting your site with us is covered in all packages.

Monthly WordPress Updates2

Wordpress core, plugins, and themes all kept up to date monthly.

Site Health Monitoring

Making sure your site maintains a professional presence and image.

24/7 Downtime Monitoring3

Your site should never go down but if it does we are on top of it immediately.

Daily Site Backups1

Fully automated and can be accessed for any occasion, regular backups.

1 Hour Response Time5

We will always get back to you within an hour when you reach out.

Think of it as having your own development team on retainer for whenever you have an issue, question, or change.

Packages

Rocky I

  • Includes:
    • Philly Web Hosting
    • Monthly WordPress Updates2
    • Site Health Monitoring
    • 24/7 Downtime Monitoring3
    • Daily Site Backups1
    • 1 Hour Response Time5
    • 48 hour Support Resolution Time6
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Rocky II

Our Recommendation!

  • Includes:
    • Philly Web Hosting
    • Monthly WordPress Updates2
    • Site Health Monitoring
    • 24/7 Downtime Monitoring3
    • Daily Site Backups1
    • 1 Hour Response Time5
    • 2 Hours of Site Updates4
    • Monthly Pagespeed Reports
    • Security Monitoring3
    • Staging Site Access
    • 36 hour Support Resolution Time6
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Rocky III

  • Includes:
    • Philly Web Hosting
    • Monthly WordPress Updates2
    • Site Health Monitoring
    • 24/7 Downtime Monitoring3
    • Daily Site Backups1
    • 1 Hour Response Time5
    • 4 Hours of Site Updates4
    • Monthly Pagespeed Reports
    • Security Monitoring3
    • Staging Site Access
    • 24 hour Support Resolution Time6
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  1. Only 1 month (31 days) of backup ensured available at any given time.
  2. Updates made when available barring any conflicts with other installed code or server settings
  3. If restoration is needed, website will be restored to the latest viable back up available
  4. Hours do not carry over month-to-month if not used in the current month. Additional work requested outside of the monthly website maintenance package allotments will be billed at the contracted hourly rate.
  5. Off-hour times may vary and date exclusions will be provided with contract.
  6. Not all resolutions can be promised within the given time but we ensure our best effort will be applied to resolving any submitted requests that may take longer than the given time.

There is a $65 setup fee for sites not created by Philly Web Team.

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Reach out today to team up with us!

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